Frequently Asked Questions

General

What is MusEdLab.ai? +

MusEdLab.ai is a suite of AI-powered tools built specifically for music educators — by music educators. Tools include Rehearsal Prep, Repertoire Finder, Lesson Plan, Warm-Up Generator, Practice Guide, Concert Program, Dynamic Map, and Tempo Map, plus a Play hub of music games (including Note Catcher and Staff Climber) that don't require sign-in.

Who built MusEdLab? +

MusEdLab was built by Matt Woodward and Cathryne Hamsher — two music educators who were frustrated that AI tools kept being built for education without anyone thinking about music teachers specifically. No VC money, no investor pressure. Just teachers helping teachers.

What AI powers MusEdLab? +

All AI-powered tools in MusEdLab are built on Claude, the AI assistant made by Anthropic. Claude is one of the most capable and thoughtfully designed AI models available, with strong music knowledge and a commitment to accuracy and safety.

Do the games require an account? +

No! Play and Staff Climber are publicly accessible — no sign-in required. You can share the links directly with students and they can jump in immediately on any device.

What kinds of music does MusEdLab support? +

MusEdLab works with any genre, era, or ensemble type — choral (SATB, SSA, TTBB, etc.), concert band, orchestra, jazz ensemble, chamber groups, and solo repertoire. If it has sheet music, MusEdLab can help you prepare it.

Account & Login

How do I create an account? +

Just click "Sign in with Google" on any page. Your account is created automatically when you sign in for the first time — no form to fill out, no password to create.

I'm having trouble signing in. What should I do? +

First, make sure you're using the same Google account you used previously. If you're still having trouble: try clearing your browser cache, try a different browser, or try an incognito/private window. If the problem persists, send us a message via the Feedback link.

Can I use MusEdLab on multiple devices? +

Yes — your account is tied to your Google login, so you can sign in from any browser or device. Note that analysis results are stored in your browser session and won't carry over between devices.

How do I delete my account? +

Send us a message via the Feedback page and request account deletion. We'll remove your data promptly. If you have an active Pro subscription, please cancel it first from your account page.

Billing & Subscription

How much does MusEdLab cost? +

MusEdLab is free to use with 5 tool uses per month — no credit card required. The Pro plan is $8/month and includes unlimited access to all tools, unlimited exporting, and first access to new tools as they launch.

What counts as a "tool use"? +

Each time you submit a request to an AI-powered tool (Rehearsal Prep, Repertoire Finder, Lesson Plan, etc.) counts as one use. Follow-up Q&A chat messages within the same session do not count as additional uses. The two games (Play, Staff Climber) are always free and don't count toward your limit.

When do my free uses reset? +

Free uses reset on the first of each calendar month.

How do I upgrade to Pro? +

Visit your account page and click "Upgrade to Pro." Payment is handled securely through Stripe. You can cancel anytime.

How do I cancel my Pro subscription? +

You can cancel at any time from your account page. Your Pro access continues until the end of your current billing period. We don't offer partial refunds for unused time.

Will there always be a free tier? +

Yes, absolutely. We believe every music educator should have access to these tools regardless of their school's budget. We'll always maintain a free tier. That's a promise.

Uploads & Files

What file formats does MusEdLab accept? +

Currently, MusEdLab accepts PDF files only. Most published sheet music is available in PDF format, and scores printed from notation software (Finale, Sibelius, MuseScore) can be exported as PDF.

Is there a file size limit? +

Yes — uploads are limited to standard PDF file sizes. Very long scores (full orchestral scores, operas) may exceed the limit. For large scores, try uploading individual movements or sections separately.

Can I upload handwritten scores? +

The AI can attempt to read handwritten scores, but results will be significantly less accurate than for cleanly printed or engraved music. High-contrast, clearly written notation works best. For important analyses, we recommend using published or digitally engraved scores.

Tips for best upload quality? +

Use the original publisher PDF when possible. If scanning physical scores: scan at 300 DPI or higher, use black-and-white mode (not grayscale), ensure pages are straight and fully in frame, and avoid files with excessive annotations or highlighting that obscures notation.

Are my uploaded files stored? +

No. Your PDF is sent to the Anthropic API for processing and immediately deleted from our servers afterward. We do not store, retain, or use your uploaded sheet music for any other purpose.

Result Quality

My results feel generic. How do I get better output? +

Almost always, the fix is more specific ensemble context. Describe your students in detail: grade, experience, voicing, strengths, weaknesses, and upcoming performance context. The AI tailors everything to what you tell it. See Writing Great Ensemble Context for a full guide.

The AI got something wrong in my analysis. What should I do? +

Always cross-reference AI output with the actual score — the AI is very capable but not infallible. If you spot an error, use the Feedback link to let us know. Specific examples of errors help us improve the tools over time.

The AI doesn't seem to know the piece I uploaded. Why? +

The AI reads your score visually and generates its analysis from the notation itself — it doesn't need to "know" the piece from its training data. However, for lesser-known contemporary works, the composer biography and historical context sections may be less detailed.

Can I ask follow-up questions after getting my analysis? +

Yes! After any Rehearsal Prep analysis, a live Q&A chat appears below the report. You can ask anything about the piece — interpretation questions, historical context, warm-up suggestions, phrasing ideas. The AI has full context of your score and ensemble description throughout the conversation.

Privacy & Data

Is MusEdLab FERPA compliant? +

MusEdLab does not store any student data. You describe your ensemble in general terms (grade level, experience, etc.) — no student names, IDs, or personally identifiable information is entered or stored. We do not collect or process any data covered by FERPA.

Is my data used to train AI models? +

No. Your uploaded files and prompts are processed through the Anthropic API. Anthropic does not use API inputs and outputs to train their models by default under their standard API terms.

What data does MusEdLab store about me? +

We store your Google account email and name (for login), your usage count (to enforce free tier limits), and your subscription status. That's it. We do not store your uploads, analyses, or chat conversations.

Troubleshooting

The analysis is taking much longer than 30 seconds. What's happening? +

Large or complex scores can occasionally take longer to process. If it's been more than 2 minutes, try refreshing the page and submitting again. If the problem persists, try with a smaller file (e.g., a single movement rather than a full score).

I got an error message. What should I do? +

First, try refreshing the page and submitting again. If you continue to get errors: check your internet connection, try a different browser, or clear your cache. If the error message is specific (like "file too large" or "unsupported format"), check the relevant FAQ sections above. Still stuck? Let us know.

The tool works on desktop but not on my phone. Why? +

All tools are designed to work on mobile, but the file upload experience can vary by browser. On iOS, use Safari for best results. On Android, use Chrome. If you're unable to upload a PDF on mobile, try using the tool on a desktop or laptop browser.

My report disappeared. Can I get it back? +

Unfortunately, no. Analysis results are stored only in your browser session and are not saved to our servers. Once you navigate away, close the tab, or start a new analysis, the previous results are gone. We strongly recommend printing or copying important reports before closing the page.

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